Digital BSS Market, By Component (Solution, Service, Managed, Professional), By Deployment Model (On-premise, Cloud), By Organization Size (SMEs, Large Enterprises), By End User (IT & Telecom, BFSI, Healthcare, Utility, Media and Entertainment, Government, Others), By Region – Global Analysis Forecast Till 2030

The Global Digital BSS Market was valued at US$ 3.1 Bn and is about to exceed US$ 10.2 Bn at a Robust CAGR of 12.24% During the forecast period 2023-2030

A digital marketing enablement system helps service providers promote customer-centric business operations and enhance digital engagement by enabling them to offer personalized services to their customers. In addition, the growing demand to improve customer acquisition by digitizing the customer experience through built-in CRM capabilities will make industry predictions even faster in the near future.

The integration of personalized business support systems and new commercial models of business processes will propel the digital BSS market prospects in the coming years. Furthermore, the New complexity of IT infrastructure and the growing usage of solutions and services across the telecommunications industry will boost its market share over the projected period. Additionally, proliferating product applications across multiple end-use industries for converged billing systems will further support industry expansion.

Market Dynamics:

Digitization has created many opportunities for digital bss market players. Advanced technology has impacted the customer lifecycle by providing the highest quality service and amazing experiences. Digital BSS services help businesses and organizations meet customer expectations in line with rapidly changing technology trends. Digital BSS market participants leverage and implement changing technology trends to create a vast customer base. Web analytics and CRM are used to improve customer experience and connect with large audiences. Rapidly evolving machine learning (ML) and artificial intelligence (AI) technologies also support the business. Growing adoption and demand for new technologies across enterprises are expected to boost the global digital BSS market in the coming years.

Restraints:

The difficulties in integrating future BSS systems into existing systems and the total cost of implementing a digital BSS is high which may hamper the digital bss market growth.

Key players:

• Huawei,

• Amdocs,

• Ericsson,

• CSG International,

• NetCracker,

• Nokia,

• Capgemini,

• IBM,

• ZTE Corporation,

• Openet,

• Optiva,

• Cerillion,

• Sigma Systems,

• Sterlite Tech,

• Comarch,

• Accenture,

• Mahindra Comviva,

• Infosys,

• Oracle,

• MIND CTI,

• Qvantel,

• MATRIXX Software,

• BearingPoint,

• FTS,

• TCS.

Market Segmentation:

By Component

• Solution

  • Revenue and Billing Management

  • Customer Management

  • Order Management

  • Product Management

  • Sales and Marketing Management

• Service 

• Managed

• Professional

By Deployment Model

• On-premise

• Cloud

  • Public Cloud

  • Private Cloud

  • Hybrid Cloud

By Organization Size

• SMEs

• Large Enterprises

By End User

• IT & Telecom

• BFSI

• Healthcare

• Utility

• Media and Entertainment

• Government

• Others

By Region:

• North America

  • U.S.

  • Canada 

• Europe

  • UK

  • Germany

  • France

  • Italy

  • Spain

• APAC

  • China

  • Japan

  • Australia & New Zealand (ANZ)

  • South Korea

  • India

• Latin America

  • Brazil

  • Mexico

• MEA

  • South Africa

  • Saudi Arabia

  • Israel

Regional Analysis:

Growing online transactions, adoption of advanced technologies, R&D of cloud services, Internet of Things (IoT) and expanding fields of telecommunications are helping market contributors explore the business of providing digital BSS services. Implement OSS BSS systems and platforms in North America to create more opportunities by improving customer acquisition.

Post-pandemic adoption of cloud-based services and a booming telecom sector in Asian countries such as India, Japan, and China will likely create more revenue opportunities. In addition, innovation for business establishment, infrastructure improvement, and information and technology services growth is also driving the digital BSS market.

Scope of the Report:

User

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